Our terms are designed to help us work together smoothly throughout the print process and to provide you with as much information as possible.
This page also contains extra information regarding the output of printing.
We also aim to add a blog in the near future to provide even more information.
If anything is unclear or you have any questions, please don’t hesitate to ask!

 

 

 

Colour Variations

Screens and printers display colour quite differently. Much of the RGB spectrum (screen colours) cannot be reproduced in CMYK colour printing.There will be a some variation in the colour shown on your phone or monitor compared to the printed version as screens are back lit and paper is absorbent. Variation in colour can also occur when different stocks are used e.g. glossy paper vs uncoated pape and thicker vs thinner paper as different levels of light shine through. We cannot provide reprints or refunds on printing with a slight colour variation as this is quite common in CMYK printing and when different types of paper is used.

 

Pricing & Quotes

Please provide us with enough information regarding your job for us to provide an accurate quote.

Quotes are valid for one month and will only increase if you wish to change any of the following

Size of the job

Selecting a new type of paper or card

Increasing the quantity

Having your delivery split and sent to more than one location.

Changing the concept of your design once we have agreed upon the design and commenced work.

 

Any changes to a quote will need to be approved by you. We are transparent with our pricing and there will be no hidden fees.

Basic changes are included in our quotes.
Any significant changes to a design once agreed upon will incur additional costs.

Significant changes include changes to layout, logo or long document fonts or illustrations different to an initial concept agreed upon.

Additional designs required that were not discussed at the time of quoting will be invoiced separately.

 

Payment & Deposits

Payment methods accepted include cash, bank deposit or Paypal for credit cards. there is a 3% fee for credit card payments. No fee applies to all other payment methods.

 

The Client agrees to pay a non-refundable deposit to commence any project as materials must be purchased and used up front in almost all job. Please ensure you’ve checked your artwork and are happy with it before placing an order.

For orders under $950, full payment is required for printing to commence For Payments over $950, a 50% deposit is required for the job to be placed in the print queue.

Rest assured, your job will be completed to a high standard, or you are entitled to a reprint or refund. We pride ourselves on producing high quality products. If for some reason your job is damaged in freight, or an issue has occurred that means that your product is different to what you have approved, we will reprint your job. 

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Payment must be finalised on completion of job. Failure to pay the agreed amount will result in a 2% increase each month the balance is outstanding. If you are having any difficulty in making payment and require more time, please let us know as under many circumstances, the period can be extended at no additional cost when a valid reason is provided. Failure to make payment may result in additional debt recovery fees or court costs. This includes reasonable solictor costs.

 

Discounts applied to invoices are valid for all clients adhering to payment terms. MHD reserves the right to remove the discount applied to an invoice where a payment plan has not been arranged or full payment has not be made in the specified timeframe.

 

Accepting Proofs

Artwork/design will not be placed in the print queue until we receive your final approval and a deposit or payment. Please provide approval via email.

 

Once the job has been approved by the client, in most cases, the client is unable to make any further changes. So please be sure that you're happy with the design, content and spelling before approving.

When accepting artwork proofs, the client is responsible for accepting all content as per approved artwork.

If your proof is difficult to read or view you will need to request another copy of the proof.

 

Human error occurs, we do recommend having a fresh set of eyes review your proof in addition to you as it becomes quite easy to overlook errors when reviewing the same document multiple times.

 

Your final accepted proof is what will be printed. Regardless of the type of error, once approved by you, we will not reprint at our expense.

We will reprint a job at our expense if;

there are significant print issues or the job is of a poor standard. All jobs are assessed before leaving us;

If your printing arrives to you damaged and a portion of it is unusable. Please take high quality photos for us to pass on to the courier so we can make a claim and commence a reprint of your job.

 

Copyright

It is your responsibility to ensure that any files submitted do not violate Australian copyright laws. We will assume the files you send us are legally yours or that you have obtained permission from the owner to use the file. designs can not be a direct copy of any existing designs. This excludeds templates created by us or purchased by you from another designer or company.

 

Turnaround

Design and print turn around can vary depending on the complexity of the design and volume of print. There are standard items that can be printed in 48-72 hours plus courier.

For larger quantities and less common print item, the turn around time can be 1-2 weeks, a few types of jobs can take longer but we will inform you of this before you proceed with the job.

 

File setup for print

If the client wishes to provide print ready printing, It is important that the client follows the instructions provided on the products page to ensure your file is printed correctly.

Please note that printing can move up to 2mm during cutting and cutting on an exact line cannot be guaranteed. This is why we include 2-3mm bleed and recommend a safe area of at least 3mm depending on the size of the job.
If we are in charge of creating your artwork, then this is something that you wont have to worry about!

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Print samples

Samples of our printing are available in our office if you wish to view the quality or variety of stocks available, please arrange an appointment to come by the office. In some cases (digital printing) A copy of your artwork can be printed for you to review but will incur an additional cost of $22+depending on the job.

 

Other Information

Clients are welcome to submit any design ideas, colours or fonts you may have in mind. You will not be judged on any drawings or scribbles! Anything that helps us to understand what you may have in mind will help us fulfil your design needs. It will also reduce the overall cost as this process can save us both time.